Customer Support Executive/Arabic

Customer Support Executive/Arabic
Company:

(Confidential)


Customer Support Executive/Arabic

Details of the offer

Position: Customer Support Executive (Arabic)
RESPONSIBILITIES
• Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.
• Handle multiple concurrent chats and email interactions.
• Identify, correct, and advise on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of the English language in nature.

Requirements

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