Customer Support/Vietnamese Speaker

Position: Customer Support (Vietnamese Speaker)
• Customer service by telephone, mail and chat.
• Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution.
• Have the ability to deliver quality work in a fast paced environment.
• Understand client policies and guidelines.
• Attend and solve doubts complaints and comments to users/customers.
• Ability to perform different tasks at once.
• Flexible to work in shifts.