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Deputy Operations Lead

Deputy Operations Lead



Deputy Operations Lead


Details of the offer


Build the Smarter Way to Shop!

ShopBack , the #1 rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop ‘The Smarter Way”. It is a one-stop rewards and discovery platform for users to earn cashback, while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan, Australia, and more recently, Vietnam and Korea. In Singapore, the company has also extended its service offering with ShopBack GO, an app-based rewards platform for in-store shopping, dining, and entertainment. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack partners with over 3,000 merchants including Taobao, Expedia, Shopee, ZALORA to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$100m in cashback has been awarded to our over 20 million users.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the e-commerce landscape, then come and be part of our growing ShopBack Family!

Work closely with the Operations Lead to oversee daily business operations in all fronts: Marketing, Merchant & Finance.
Spearhead SOP changes to increase efficiency in the onboarding funnel and organize workshops/training sessions to ensure all relevant stakeholders are using internal tools efficiently and effectively.
Engage various internal and external stakeholders to support cross-functional projects to optimise service delivery and operational processes.
Constantly monitor and ensure the back-end registration, campaign set up & update process to achieve objectives.
Identify bottlenecks and potential issues related to operations and deliver solutions to these issues.
Be the single point of contact for CS on enquiries related to SBGO in the commercial division.

Exceptional analytical skills to sift through high volumes of data and information
Ability to hire, train and manage an operations team
Demonstrable track record in building and scaling Operations processes.
Ability to break complex problems into smaller work packages and drive execution autonomously.
Strong analytical skills applicable to Operational issues.
Good communication skills, ability to make good business cases and convince people to help you execute.

Self-starter, motivated and have a passion for working in a fast-paced e-commerce industry
Process oriented mindset and passionate about optimization and automation
Ability to interface & communicate with different stakeholder and Product Development team
Extremely detail oriented and have strong analytical skills with the proper use of Excel
Prior experience leading a team is an advantage.
Familiarity with Salesforce is an advantage

Source: Lever_Co