E-Commerce Experience Manager 1

A career at Amway is a career in opportunity. At Amway, you can explore and grow, make a difference, and find success. Established in 1959, Amway is a multi-billion dollar company, and the world’s No. 1 direct selling business, according to the Direct Selling News Global 100. Amway is a center of health, skincare and home product innovation and top-selling, global brands. We manufacture and distribute 450+ consumer products. More than 17,000 employees worldwide support millions of Amway Business Owners who sell Amway products.

Location: PJ

Responsibilities:

Developing e-platform strategy that can improve browsing, purchase experience and optimized e-commerce experience Lead to conduct benchmark exercises among industry leaders Responsible to explore other social selling initiatives that are within Global direction that can attract customers to do business in a more modern way Design and tailor the appropriate promotion plans/activities and communication to ABOs/customers promoting new e-commerce initiatives or experiences Collaborate with Amway Global/Regional/Local Digital team to leverage on current business tools and IT to support e-commerce initiatives implementation Review and identify various pain points that could possibly exists in website/apps and work with different Global/Regional team to deliver and/or provide solutions Accountable to develop documentations/governance/SOPs to enhance social service design and social selling experience that may include customer management, service management, customer care and others

Requirements:

Candidate must possess at least Bachelor’s Degree in any discipline with 8 to 10 years in strategically heading and driving e-commerce/online platform Someone who has experience on businesses transforming from offline to online Strong communication with stakeholder management

Job Segment: Manager, Management, Customer Service