Employee Experience Advisor, HR Shared Services (Japanese / Korean speaking) - 005WKN
We are currently
seeking a professional to join Schneider Electric as Employee Experience Advisor, HR Shared Services (Japanese / Korean Speaking)
Location: Selangor,
Malaysia
In this role, you will
- Act as first point of contact for all employee request and enquiries pertaining to HR matters. This includes company policies, company system support / troubleshooting, compensation, recruitment, etc. (response is provided via phone calls, emails, ticketing system or chat).
- Ensure proper
documentation and administration of employee requests as per the agreed service
level agreements
- Prepare and analyze
reports to identify trends of any issues pertaining to employee requests and
provide information to the respective HR teams to formulate HR interventions if
necessary
- Design creative job aids,
policy manuals, knowledge database and other reference materials to assist in
resolving employee enquiries and issues
- Crafting the standard
operating procedure (SOP) for any country within scope. Will be responsible to
continuously update the standard operating procedures, knowledge database for said
countries
- Contribute to the
continuous improvement of the systems and processes to help improve on the
best-in-class service
Qualifications
To be successful in
this role, you should meet the following requirements:
- Must be fluent in conversational Japanese / Korean & English (written & spoken) – this role will require you to communicate directly with Japanese and/or Korean employees
- Ability to influence and persuade combined with a collaborative team spirit will be needed to succeed in this role
- IT savvy and creative individuals who can think on their feet with a strong customer-focused mindset
- A Bachelor’s degree (in any discipline) will be required, alongside strong communication skills
- Preferably 2 years of working experience, relating to HR call centers or equivalent. Fresh graduates are welcome to apply
- Based in Glenmarie, Shah Alam (Selangor)
Primary Location
: MY-10-Shah Alam
Schedule
: Full-time
Unposting Date
: May 31, 2020, 5:59:00 PM