Executive Customer Service Operations

1) Responsible to manage the retail sales by organizing and leading the service advisor in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities. 2) To plan and manage the front office reception to achieve targeted customer satisfaction index. 3) Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards. 4) Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders. 5) Ensure prompt submission of well documented special service campaigns, technical report and fix it right programmes. 6) Ensure effective liasion on operational and administrative matters with both internal department and external suppliers.Kulim Topwheels (Alor Setar) Sdn Bhd is an established Toyota car dealer base in Kedah. We mainly involved in automotive service business and provide all-in-one car services including A/C service, Tyre services, Engine Overhaul, Gearbox Services, etc.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5