Executive, Customer Sevice/ Telemarkerters

Details of the offer

About You
CARSOME is on the hunt for a talented and experienced Telesales Customer Service (B2C).
We need a self-motivated person with strong communication and negotiation skills.
Your duties include identifying potential customers and setting Free Test Drive appointments / Video Car Tours.Your Day-To-Day
Perform outbound calls based on leads assigned by Team Leads via CARSOME's CRM system and also handle leads via CARSOME WhatsApp platform.
Attend to customer inquiries by providing accurate information regarding CARSOME's used car business, product, and service offerings.
Support customers in account registration, test drive appointments, and car booking.
Proactively persuade customers to reschedule appointments that have been cancelled.
Proactively inform customers of ongoing deals and promotions.
Deliver a high level of customer satisfaction.
Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.
Your Know How
Education: SPM/Diploma/Degree.
Proven customer support/service/telesales experience.
Able to work under a fast-paced environment; have a positive mindset and be a sales-oriented person.
Candidate with high integrity in values; prior professional experience in the automotive industry preferred but not compulsory.
Candidate must be willing to work alternate 6 days and on public holidays and weekends.
Office location: The Ascent Kelana Jaya.
Strong English and Bahasa Malaysia verbal and written communication skills; Mandarin will be a plus.#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

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