Job Description - Executive, IT Operations Workplace (1 Year Contract) (MER0003IBM)
Group:Mercedes-Benz Group AG
Description
Infrastructure Support & Information Security
Provide Workplace Infrastructure technical support in the Mercedes-Benz Services Malaysia which includes assets such as Laptops, Monitors, docking stations, conference video equipment, and switch room.
Engage in processes such as Incident management, Access management, Request Management, Problem Management, Asset Management, Change Management, IT Security, and compliance.
Collaborate with vendors, second level, and third level Production and Process Owners to implement resolution and change.
Provide baseline training to the users on the processes being supported to ensure efficiency and compliance to the process.
Create and update technical documentation and process documentation to ensure processes are relevant.
Assist and support ad-hoc tasks as and when required and assigned.
Qualifications
Bachelor's degree or Diploma in Computer Science, Information Technology, or related field.
3 years of hands-on working experience in workplace infrastructure within a multinational company.
At least 2 years of experience supporting senior-level stakeholders (e.g executive management).
Experience in vendor management and IT asset management.
Critical and Soft Skills:
Strong communication skills in English with the ability to interact effectively with senior-level stakeholders.
Significant desire, capacity, and flexibility to learn new processes, methods, and technology.
Solution-driven person with high attention to detail, a "can do" mentality, and a customer-oriented personality.
High capability of managing tasks from start to finish.
Experience in engaging and working with a highly diverse environment from different nationalities.
Advanced critical thinking and analytical abilities.
Capability to deliver engaging, informative, and well-organized presentations.
Self-driven with the ability to work in a complex, dynamic, and high-pressure environment.
Advanced capability in prioritization and in-depth knowledge of Service Level Agreements.
Advanced technical and troubleshooting skills on office IT equipment such as laptops, monitors, video conference tools, MS Windows, O365, iPhone, and Android OS.
Strong proficiency in Active Directory and deployment tools.
Extensive experience using ticketing tools such as ServiceNow and JIRA.
Advanced knowledge of encryption, TCP/IP, API, networking troubleshooting, and webmail.#J-18808-Ljbffr