Job Description
Accountabilities:
Create and provide memorable and exceptional experience for all clients, internal and external, in the client office.
Ensure messaging is consistent and in line with directions given by the Supervisor.
Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
Build relationships by engaging clients in authentic, personable conversations.
Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
Provide a positive environment where things get done
Take ownership of customer issues and proactively seek to resolve them quickly.
Provide end to end service; take responsibility and accountability.
Provide exceptional communication to clients.
Communicate effectively and correctly.
Respond, follow up and close – both via email and in person.
Responsible for client management and reporting
Maintain current/up to date knowledge of the building and office procedures and client/guest-related information including, but not limited to:
Information about the history of the office location, and the office design concept
Information on the facilities of the building, in the office, and of the general area
General event information
Emergency response procedure and incident reporting
Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities.
Be the eyes and ears of the EHSS and soft services/hard services/ operations team. Maintain the general presentation of the office by appropriately notifying departments/owners responsible for the maintenance, or to self-perform the remedy immediately, regardless whether it is a temporary or permanent solution, and where it is possible to do so without compromising on safety and standards.
Report infractions immediately and according to procedure.
Report and log data on unusual occurrences such as property damage, injuries, theft, etc., and create detailed incident reports in a timely manner.
Gather information in accordance to procedure and prepare incident reports within KPI or policy guidelines and free from errors.
Provide back-up support and cover to absent team members.
Provide emergency on-site attendance as needed
Carry out tasks relating customer service, hospitality and experience, administration, the broad spectrum of facilities & building management and operations (hard and soft services, transport and waste management, etc), space planning, event management and any others that may fall within the scope mentioned.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you..
