We are Grabbing the job detail for you Get to know the Role
The position is responsible to perform receivable collection activities under Order To Cash (OTC) team to maximiseconversion of receivable to cash for the business. Key accountabilities include performing collection activities timely, developing client insight and relationship,identifying disputes, and handling client queries. The individual joining the Order To Cash team will have the unique opportunity to rapidly grow professionally as the team embarks on this new journey across all aspects of the receivable collection framework, from systems reporting and process across multiple ASEAN countries that Grab operates in. The day-to-day activities
Functional Achieve monthly collection targets and Key Performance Indicators (KPI). Contact clients to enquire on invoice payment status through phone and email. Send new invoices to client according to their preferred receiving channel. Identify billing issues and disputes early. Determine and inform correct person-in-charge within Grab to resolve client’s dispute, following up regularly to ensure client’s dispute is resolved quickly. Maintain up-to-date client contact details in the system. Build reliable, trusty, and long-term relations with assigned clients as well as with the Grab Account Manager/Sales Executive assigned to the clients. Develop insight into client’s processes such as their Purchase Order requirement, payment cycle and invoice approval route. Ensure client’s payments are applied to the correct invoices. Perform accounts reconciliation against client’s payable record if required. Handle incoming client queries through hotline phone or email, routing to the correct person-in-charge such as the Sales Executive as appropriate. Provide collection status to support Finance’s review of provision of doubtful debts and bad debts Provide collection forecast and report to Finance and business teams. Contribute to and make suggestions for process improvement activities. Provide support for bad debt recovery actions. Ad hoc assignment. . Customer Business team, Regional and Local Finance, Clients Financial Ensure accuracy of financial data entry and adherence to Finance policies People Communicate with multiple internal and external stakeholders The must haves
Minimum 1 years’ experience in performing Collections role Tertiary qualification in Finance/Accounting is a plus Experience in a call centre is a plus (Collections or customer service) Experience using Oracle Financials Cloud system is a plus Knowledgeable on Collection and Accounts Receivable processes Proactive and result-focused Excellent communication and interpersonal skills Able to work under pressure Problem-solving and negotiation skills Able to articulate clearly in both written and spoken English Team player Get to know Grab: Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people. We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia. Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle. We recently launched our fintech platform – GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability. Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam. We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride. If you share our vision of driving South East Asia forward, apply to join our team today.