Food Court Manager

As Food Court Manager, you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. To be a successful food court manager, you should have excellent customer service and problem-solving skills, as well as experience with designing menus.- Manage, supervise, develop, discipline and counsel all food and beverage management team members according to company policies and procedures- Prepare weekly work schedule as per hotel requirements in assistance with restaurant employees- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards- Managing daily food and beverage operations- Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved- Maintaining positive customer relationships, processing complaints, and responding to customer needs.- Review and evaluate the degree of customer satisfaction to recommend operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.- Process customer complaints patiently- Ensure that customers are satisfied with food and service- Assist with marketing events- Coordinates with the Executive Chef for the preparation, presentation and service of Food and Beverage products to ensure highest quality at all times- Create restaurant policies- Report on management regarding sales results and productivity- Communicate and build strong relationships with vendorsPay: RM1,800.00 - RM2,000.00 per month**Benefits**:- Meal allowanceSchedule:- Day shiftSupplemental pay types:- Overtime pay- Yearly bonus