Front Office Assistant

Job Responsibilities : - To attend to all guests who approach the Front Desk, immediately, cordially and with a smile To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters To enter all guests folios into the computer immediately and accurately To answer the telephone promptly and clearly, ensuring a courteous and friendly manner To have a sound knowledge of the company’s Marketing Programmes and Promotions Actively sell the hotel to guests to maximise the internal revenue of the hotel Ensure all paid-outs and rebated are signed by the Duty Manager To handle guest check outs according to the standard procedures Job Requirements : - Possess Secondary School/SPM or “O” level qualifications or higher Some working experience in the related field Able to work shift, weekends and Public Holiday Able to write and communicate in English & Bahasa Malaysia Must be confident, matured and presentable Pleasant personality and customer focused Good customer service and interpersonal skill Positive working attitude

to provide accommodation service for tourism industry

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent