Register guests and assigns rooms. Accommodates special requests whenever possible.- Assist in pre-registration and blocking of rooms for reservations.- Thoroughly understand and adheres to proper credit, check-cashing and cash handling policies and procedures.- Understands room status and room status tracking.- Knows room locations, types of rooms available, and room rates.- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.- Knows the location and types of available rooms as well as the activities and services of the property.- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests and day use rooms.- Possess a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.- Maintain guest room key/card storage, and maintains and supervises access to safe deposit boxes.- Know how to use front office equipment.- Process guest check-outs.- Performing cashier related functions like posting charges to guest accounts, raising paid out's currency exchange etc.- Follows procedure for issuing and closing safe deposit boxes used by guests.- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair works.- Uses proper telephone etiquette.- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.- Communicate services and amenities of the hotel to guests.- Obtain proper identification for tax-exempt guests and attach the form to registration card.- Attends department meetings.- Know all safety and emergency procedures, aware of accident prevention policies.- Maintain the cleanliness and neatness of the front desk area.- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.- Advice guest of any messages, mail, faxes etc. received for them.- Perform other reasonable duties as assigned by the management.- Prints up and files reservations for the next business day.- Verifies all account postings and balances.- Verifies that room rates are correct and posts those rates to guest accounts- Prepares a summary of cash, check, and credit card activities.- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.- Balance the day's charges, making corrections as necessary.- Understand principles of auditing, balancing, and closing out accounts.- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed- Perform nightly balancing of in-room video and long-distance telephone services- Understand and knows how to perform check-in and check-out procedures.**Job Types**: Full-time, Part-time**Salary**: From RM1,500.00 per month**Benefits**:- Maternity leave- Meal allowance- Opportunities for promotion- Professional developmentSchedule:- Day shift- Evening shift- Night shift**Experience**:- night auditor: 1 year (preferred)
