Front Office Executive

1. To achieve a maximum occupancy and average rate at all times2. To oversee day to day operation, ensuring a high standard of customer relations service within front office3. Ensure front office operates with a sales attitude and are aware of room sales/revenue targets4. To coordinate closely on room availability with Sales Department5. Adhere to company credit policies and maintain on-going cost controls and minimize departmental expenses6. To be consistently aware of market situation and competitors performances7. To ensure that regular communications meetings are held with front office personnel and to attend various management meetings8. To maintain good relationship with travel industry personnel9. To actively participate in preparing the yearly forecasting and budgeting10. To compile information for bi-monthly financial reviews11. Carry out all interviews for respective front office personnel12. Ensure a high std of liaison is maintained between front office and all other departments within the hotel13. To control staff discipline and carry out job-performance appraisals at specific periods for the front office department14. To identify and determine staff training needs within front office to develop all personnel to their full potential15. To maintain a high standard of personal appearance and hygiene at all times16. Required to perform any other duties assigned from time to time.**Job Types**: Full-time, ContractContract length: 6 months**Salary**: From RM2,500.00 per month**Benefits**:- Free parking- Maternity leave- Meal provided- Parental leaveSchedule:- Day shiftCOVID-19 considerations:All customers are required to wear mask and follow SOP'sAbility to commute/relocate:- Kuala Terengganu: Reliably commute or planning to relocate before starting work (preferred)**Education**:- Bachelor's (preferred)**Experience**:- reservation/ receptionist: 5 years (preferred)