Front Office Talent

This position is responsible for the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Front Office Operation - Assist guests with check in and checkout, as well as other cashiering duties - Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary - Welcome guests on arrival, register and issue room keys according to departmental standards and procedures - Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival - Liaise closely with other relevant departments to ensure that guests requests and needs are met - Update and maintain repeat guest history system - Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue - Handle guests' complaints and comments tactfully and efficiently - Handling guests' mails, messages, and answering of phone calls - Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed - Be vigilant in regard to in-house credit matters and act upon any discrepancies - Alert Security or Duty Manager of suspicious looking person(s) / articlesMercure Kota Kinabalu City Centre brands offer as many experiences as there are desires, inspired by places and people. As part of Accor, with approximately 250,000 employees around the world we are ready to welcome our guests. That also means, you have the opportunity to grow with us locally and internationally. With our DNA Foundations, we constantly reinvented its business to keep pace with the world around it, with the goal of providing innovative, high quality products. Empowering our people is the KEY, where we place people at the heart of everything we do.SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent