About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Sales Fulfilment Activities
Supervising the day-to-day Fulfilment responsibilities assigned to PSMY; particularly in relation to RTOB client-initiated account opening journeys covering credit cards, CASA and other products which may be added from time to time to the RTOB suite. Ensure all RTOB PEGA frontline work basket cases are attended to within reasonable TAT, and follow ups with client documentation/ pending information are handled on a timely manner by the team Support in the fulfilment activities of TPS applications Ensure prompt and timely call backs are made to clients as committed within reasonable TAT To perform appeal & AIP input on appealable cases, and submit to Filenet/ eOPS if AIP Approve/ Refer To provide management updates and daily/ weekly/ monthly reporting on Fulfilment cases closure statuses, conversion rate, staff productivity etc. and any other reporting which may be included from time to time. Participate and provide feedback to the RTOB journey development to PSMY management and Bank Review with business stakeholders in timely manner to reduce sales errors. Train and evaluate team members and taking corrective action when necessary. Support activities relating to RTOB journeys which may be assigned to PSMY from time to time Provide client feedback to Bank Product Teams on current offers/ promotions applicable to clients applying thru RTOB channels.
Risk Management
Ensure a full understanding of the risk and control environment in area of responsibility Work with PSGM and Manager, CC Balances & Online to ensure that the scope of fulfilment activities supported by the team are in accordance to PSMY approved outsourced functions, roles and responsibilities.
Regulatory & Business Conduct
Ensure Compliance with regulatory requirements pertaining to: Bank’s Group policy & Standards Local Laws and Regulations Bank’s Code of Conduct Customer Data Confidentiality Money Laundering Customer Due Diligence Exercise due care and diligence on matters related to Money Laundering in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, supporting changes in the operating procedures, acquire relevant knowledge and training and providing support to superior and subordinates.
Key Stakeholders
Price Solutions Management Personal Banking Acquisition & Segment Team SCB/Saadiq CPBB Product Teams Our Ideal Candidate Relevant educational qualification to perform the Job role At least 5 years’ experience in banking service is preferred. Familiar with Bank's products, services and services, particularly in relation to account opening, credit products application processing, account and client serviving Able to lead a team of 7-15 pax Languages; Good command over English or applicable local languages Able to manage stakeholders from different levels Proficient in computer applications particularly MS Excel and PowerPoint
