Graduate Trainee

IT MSD Automation Engineer - Graduate Trainee Job Description

- Responsibilities may include: Diagnose and solve a range of issues, including, but not limited to process, software and hardware related issues in Intel global factories in a professional, timely manner.
- Mentor and coach team members in and understanding of the systems and departmental policies and procedures to drive attainment of departmental standards.
- Develop relationships cross functionally to drive overall service improvement and Key Performance Index (KPI) for the department.
- Recognize systemic customer-impacting problems, and respond appropriately per departmental procedure by effectively prioritizing and escalating these problems, when applicable.
- Thoroughly and accurately document details of all internal and customer interactions.
- A successful candidate should possess the below behavioral traits:
- Excellent verbal and listening communication skills in English as primary, Mandarin is a plus for Dalian (PRC) site support.
- Strong passion in global customer engagement and collaboration with employees.
- Solid problem solving and troubleshooting attitudes and a customer service experience is desirable.
- Strong interpersonal skills and ability to interact professionally with a diverse group, including managers, subject matter experts, and customers.
- Ability to quickly learn, master, coach or train others on new and existing technologies.

Qualifications

- Bachelor degree in Information Technology or related field.
- Fundamental knowledge in client-server and application-database interaction.
- Team player
- Fast learner
- Good interpersonal and communication skills
- Strong analytical and problem solving skills

Inside this Business Group
Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.