Responsible for creating memorable guest experience.- Anticipate guest needs and build rapport with customers.- Attend to inquiries and handle guest complaints professionally and diligently.- Strong upselling skill.- Follow up on guest comments to establish solutions appropriate to problems highlighted.- Maintain the Front Office information folder with up-to-date information on rates, programmes, special benefit cards, GHA programmes, Pan Pacific Hotels Group details, etc.- Continuously strive to meet Front Office objectives, i.e. up-selling, express check-out, guest history preferences etc.**Job Requirements**:- Proven experience as a Guest Exprience Manager.- Fluent in both spoken and written English, Malay and Mandarin is an advantage,; knowledge of additional languages is a plus.- Computer literacy - Opera PMS, Ms Office.- A customer-oriented and professional attitude.- An outgoing personality.- Excellent communication abilities.- Exemplary organizational and time-management skills.- Strong leadership quality - able to lead the team and a team player.- Possess at least Diploma or higher in Hospitality Management.**Disability type**:Not Applicable- About PARKROYAL Penang Resort**About Pan Pacific Hotels Group****Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia's most established hotel and property companies with an outstanding portfolio of investment and development properties.Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 50 hotels, resorts and serviced suites including those under development in 31 cities across Asia, Oceania, North America and Europe.Voted "Best Regional Hotel Chain" by readers in Asia from 2017 to 2020, Pan Pacific Hotels Group comprises three brands: Pan Pacific, PARKROYAL COLLECTION, and PARKROYAL.Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today's complex world.**????????**????????????????????????????????????????????????????????????,?????????????????????????????????????,???????50???????????????,????????????????31????2017?2020?,???????????????????????"????????"???????????????????:????(Pan Pacific)??????(PARKROYAL COLLECTION)?????(PARKROYAL)?????????????,?????????????????????????????????????"????"??????????????????,???????????????????????,????????????????"????,???????"??????????????????,??????????????