Guest Relations Executive

Job Responsibilities• Responsible to meet and greet guests
• Obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio
• Ensure guests' stays are comfortable and guest needs are met
• Maintain quality and personal services at all times
• Ensure effective implementation of the IMS policy and procedures
• Ensure continuous training and awareness of the IMS system
• Ensure OTPs are monitored and acted upon
• Identify areas of improvement through CPAR or suggestions
• Ensure operational compliance to legal regulations and other requirements
• Identify new activities that are in relation to EASI and HIRADC.
• Edit, correct incomplete and/or poorly entered profiles and follow up with colleagues who have input incorrect addresses or profiles and take appropriate action
• Responsible for maintaining the LQE
• Carry out Lobby Duty during peak hours and meet and greet guests upon arrival
• Ensure all rooms assigned for arrivals are ready prior to guest's check-in
• Check VIP's room prior to arrival ensuring all known amenities are setup
• Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and during their stay
• Attend FO/Rooms briefings and regular or related meetings regarding guest recognition and database
• Ensure birthday/anniversaries/honeymooner setup for in-house and future arrival guests
• Coordinate service and amenity deliveries for each repeat guest based on personal guest preferences#J-18808-Ljbffr