Guest Relations Officer - Arab Speaking

Guest Relations Supervisor ResponsibilitiesSupports the Guest Relations Manager
Supervises and leads the Guest Services Agents
Attends briefings and meetings (Management Meeting, Operations Briefing) and updates management on Guest Relations activities
Promotes the importance of Guest Relations amongst other guest contact departments (i.e.
Housekeeping and Food & Beverage)
Continuously monitors the hotel's VIP initiatives and creates innovative and personalized amenity programmes
Monitors the progress and performance of all aspects of the Guest Relations programmes
Analyses guest data and establishes strategies to enhance guest retention ratios
Trains all front-line colleagues on Guest Relations principles
Ensures guests feel welcome
Escorts arriving guests, VIPs, and celebrity guests
Maintains a high guest repeat and retention rate
Ensures instructions from Management/MOHG are communicated and acted upon
Is the champion of guest name recognition
Is the champion of guest preferences collection
Is the champion of 'MOWOW' initiatives
Accountable for results from Guest Database Audit, Guest Satisfaction, and LQE standards in areas relating to Guest Recognition
Handles guest complaints diligently and professionally
Ensures all rooms assigned for arrivals are ready prior to guests' check-in
Ensures GM/HM/DH welcome card is set up for arrival guests#J-18808-Ljbffr