The Head of Knowledge Management is accountable to lead the knowledge management line of business in enabling the organisation to achieve incremental benefits through knowledge management contributions.
Knowledge management
1. Plans, designs and execute knowledge management roadmap towards excellence such as
a. Defining targets and plans towards achieving the targets
b. Establishing and grow people, process and technology
c. Grow the knowledge management
2. Coordinate with cross-functional organisations to align strategy with broader organisational learning strategies
3. Continuously review and improve knowledge management operating model and framework as part of roadmap
4. Promoting collaboration and knowledge sharing through defining, supporting and encouraging use of knowledge to employees of all skill levels and roles
5. Ensuring knowledge technologies are up-to-date and working according to function, as well as ensuring that employees are not misusing company tech infrastructure
6. Controlling accessibility and flow of knowledge within the organisation and to external parties
7. Helping capture new knowledge with usage of knowledge base
8. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
9. Providing relevant coaching, training and support to champion a knowledge management culture
Work landscape:
1. Building, maintaining and improve knowledge management especially in group technology landscape
2. Knowledge management may also be extended to overall group level
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; Requirements:- 1. Degree in related computer science principles
2. 8 years in leadership position and proven programme management achievements
3. 5 years' experience in
-Familiar with knowledge management tools, content management systems and databases
-Ability to categorise, tag and structure information effectively
-Hands on experience in application and/ infrastructure domain knowledge
-Knowledge in banking or financial institutions technology landscape
-Hands on technical content write-ups such as technical articles for incident and problem resolution, standard operating procedures and other technical contents
-Application and/or infrastructure delivery and support processes
-Hands on experience on application and/ infrastructure domain knowledge
-Measuring effectiveness and efficiencies of knowledge and continuously improve to increase these measurements
-Use of meta data for search engine and social media
4. Good knowledge processes
5. Critical thinking and able to resolve problems creatively
6. Proficient in using Jira and Confluence
7. Strong interpersonal and collaborative skills as well as highly effective communication skills
8. Organised, detail oriented and thorough
9. Strong desire to help improve processes and mentor others
10. Knowledge / certification in ITIL is advantageous