Head Of Customer Relationship

Job Description ?At Didian, through our cutting edge in property technology, we are bringing value to the real estate agents / negotiators by connecting and helping them gain access to new projects offered by reputable developers.
?and we are looking for young and dynamic individuals to help us grow our organization further through our expansion plans.?
Didian is looking for a Head of Customer Relationship to join our leadership team. The Head of Customer Relationship will be a great opportunity to develop, lead, counsel, motivate and manage a team of Customer Relationship Representatives (CRRs) to achieve the KPIs and goals by delivering superior service to potential home buyers. The Head of Customer Relationship will be an expert of the Didian platform, ensure clear adherence of the KPIs and SOPs set.
Key responsibilities:
Build from scratch a new Customer Relationship Representative team (including hiring of staff, planning SOPs and setting KPIs)
To educate, develop, lead, counsel, motivate and manage a team of Customer Relationship Representatives to perform in accordance to the company?s vision, mission and direction
Ensure overall operations are in compliance with company policy
Skill requirements:
Minimum 5 years of direct experience managing contact centres
Strong ability to communicate and engage with team members and colleagues
Strong presentation skills especially in group presentation.
Ability to converse in the major languages ? English, BM and Mandarin, and having familiarity with the main dialects will be an advantage.
High sense of urgency to follow up and monitor progress to achieve KPIs
Flexible scheduling is needed as there are occasions where late evenings or weekend hours are required
Strong analytical skills
Behavioural traits:
Pleasant personality (You enjoy talking to people and they generally enjoy talking to you)
Resilient character and sees every challenge as an opportunity.
High sense of urgency and monitors for continuous improvements
Strong sense of responsibility and highly accountable for his/her own role.
Solution provider
Team player
Working in a fast-pace environment
For successful applicants, we offer the following remunerations:
Basic salary with attractive commission
EPF & Socso
Medical
Training will be provided on communication and engagement skills.