Helpdesk Technician

The OfferPlay a vital role in establishing service excellenceWork alongside & learn from best in class talentBe a part of a dynamic and innovative team!The Employer Our client provides customer management solutions that enhances customer experiences and improves businesses for their clients. With a strong workforce located in multiple countries, they have established a strong international presence and are planning to expand further. The JobYou will be responsible for :Attending to clients through various channels such as email, phone etc. to identify, diagnose and resolve issues to the best of your ability.Escalating technical issues to the relevant parties when neededConducting follow-up after troubleshooting to ensure system is fully functioning.Ensuring all standards and procedures are followed and maintained.Gathering feedback regarding the product/service and communicating this to the team for further improvementEnsuring all issues are logged and properly documented and providing monthly help desk reports.The ProfileYou possess a Degree/Diploma in Computer Science, Engineering or related field.You have at least 2 years experience within a Helpdesk/Technical Support role.You have experience in MySQL and LINUX (Redhat, UBUNTU Etc.)You have excellent communication and interpersonal skills and are able to provide technical guidance in a simple and elegant way.You possess strong analytical skills and are able to think on the ball.You are able to work efficiently in fast-paced, changing environmentsYou are a self-starter and demonstrate a high level of resilienceRef :80307661