Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control, and secure connectivity.
In this position, you will be supporting all operational functions of the Sales cycle for Malaysia. This includes interfacing, guiding, educating, supporting & transacting with Customers, Territory Account Managers, Channel Partners & Distributors on all levels of sales opportunities. This role is responsible for effectively articulating the value of services to customers.
This person will be the main point of contact for all sales in a specific assigned territory and market segment within the theater.
Responsibilities: -
Work with Internal Operations Team to prepare and review account contracts and identify sales pipeline forecast
Reconcile install base with customer, sales partners, distributors asset reports to ensure all existing products are identified; with a solid understanding of co-terming contracts/assets
Oversee the quoting and booking process to ensure successful booking and contract execution to the end-user and Aruba system updates
Utilize Salesforce CRM & all necessary applications to manage and optimize sales opportunities
Enforce management of Salesforce opportunities to assigned TMs, assist with product refresh/upsell data & tracking, EOS/EOL data (End of Support), RMA troubleshooting, general sales expertise knowledge
Cross functional interaction with teams such as Service Marketing, Finance, IT, Order Management, Customer Support, Pricing, Marketing & Sales to ensure alignment on sales processes
Provide accurate weekly/ monthly/ quarterly sales forecast for your assigned territory
Prioritize workload to meet all KPIs, goals and objectives
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
Quota carrying position tied to territory goals
Work directly, if necessary, with pricing committee / deals desk on discount exceptions.
Responsible for quote presentation to partners and end users, as well as driving opportunities to closure.
Maintain detailed notes, quote, and relevant information on each maintenance support account within SalesForce.com.
Develop and analyze reports showing sales rates and metrics in SalesForce.com
Work independently on problems of diverse scope in which analysis of data requires evaluation of identifiable factors.
Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
Uncover accounts which may be at risk and develop plans to mitigate.
Skill Requirements: -
Intermediate level of expertise using Salesforce, MS Excel, MS Word & MS PowerPoint •
Prior success in achievement of individual and/or team sales quota/goals
Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
Ensure high level of professionalism during all interactions with customers and prospects
Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
Must have an effective, confident, and professional demeanor in conducting telephone and email communications
Extremely high attention to detail, analytical & comfortable in a numeric/data driven environment
Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency
Must be customer service forward, self-starter, fast learner & team player
Ability to maintain a positive, flexible & professional attitude towards customers and co-workers
Ability to “think outside the box”, troubleshoot proactively & accordingly
Proven track record of meeting/exceeding sales goals in a high-performance environment
High attention to detail and proven organization and administration skills
Solid understanding of sales process and timing
Ability to close sales in a timely manner
Ability to manage multiple projects and work assignments from a variety of staff and directors
Ability to accomplish projects with little supervision
About You: -
Bachelor’s degree or relevant work experience
4-10 years doing inside sales or supporting field sales organizations and/or Channel Partners in providing quotes for maintenance support and closing (preferably in the B2B tech industry)
Track record of meeting monthly, quarterly, or annual individual or team quotas
Has knowledge of commonly used terminology & products within the wireless industry
Understanding of B2B Channel Sales & Direct Sales motions
Ability to educate customers on business practices and associated contractual implications; ensure customer awareness and understanding of applicable service elements; maintain account team relationships and transfer leads as appropriate.
Experienced in achieving objectives with team by managing through influence rather than direct control.
Role needs independent action and a very high degree of initiative in resolving complex issues.
We place our customers first, deliver some of the most innovative technologies to the market and have fun doing it all! Aruba is committed to the values of workforce diversity, development, equal employment opportunities and workplace flexibility.
To learn more, visit Aruba at www.arubanetworks.com.
Join us and make your mark!
We offer:
A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it?
Then let’s stay connected!
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https://twitter.com/HPE_Careers
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