Job Description
As an operator transporting cargo to over >110 airports across Asia, we are at the frontlines of this large, but unsexy space. This white space motivates us to redefine the way the supply chain operates and be the one-stop end-to-end delivery solutions provider. With experience in 1st Mile, Last Mile and Customs Clearance operations, we’d like to further expand our services to provide on-demand, hyper local delivery, not limited to parcels, but food and groceries as well.
We are looking for someone witha passion for people, excellent communication skills and is self-motivated.As aHub Lead,you will be responsible for ensuring co-ordinated delivery for everything on-demand (i.e. not limited to food and groceries, but parcels) and managing delivery partners. In our goals of expediting the delivery process, you will be utilising our in-house technology platforms and need to be comfortable adapting to new technology systems and processes. You will be managing delivery partners (be it contract or crowdsourced drivers) based at Sibu Airport. This role will be on a full-time basis and you will be reporting daily to the On-Demand Delivery Manager.
You will fit perfectly if you have prior experience in delivery operations, specifically operations involving logistics and on-demand delivery. Having good knowledge in managing delivery partners and acquisition/retention programmes will make you stand out in this application.
A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Serve as overall lead for designated hub
Assist with hub expansion and area coverage
Onboard and manage driver wellbeing to ensure delivery efficiency
Build a community culture with high standards and strong values
Assist to build incentives and retention programmes to drive performance and engagement
Ensure our service professionalism and availability
Identify, build and enforce process improvements to manage the driver operations team effectively
Troubleshoot and solve issues faced by delivery partners and merchants
Own the weekly performance of designated hub including deliveries, fulfilment, and customer experience
Any other tasks as assigned by Hub Managers
At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders will:
Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
Do what is needed to get things done, as they believe speed is more important than anything else to effect change
Over communicate, particularly as they are all quite autonomous
Take care of our staff, and treat them as they would want to be treated
Are rigid on goals, but flexible on the details
SKILLS
These are minimum skills requirements and a ‘must-have’ for the role:
Strong leadership and people management skills to deal with a large and diverse driver community
Is resourceful and a fast thinker – able to solve problems on-the-go and adapt quickly
Results and performance driven, preferring data to drive your everyday decisions
Possess a hands-on mentality and an analytical and structured way of working
Able to operate successfully in a lean, fast-paced organization to scale quickly
Self-motivated with a focus to exceed set goals
Comfortable adapting to new technologies
These are skills that are ‘nice-to-have’ and will make you stand-out in the job application:
Multilingual
Strong knowledge of driver/fleet management
QUALIFICATIONS & EXPERIENCE
At least an undergraduate degree
1-2 years working experience, predominantly in an operational capacity
EQUAL OPPORTUNITY EMPLOYER
Teleport is an Equal Opportunity Employer. All qualified applicants will receive due consideration for employment regardless of race, colour, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy or any other status protected by National Law.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
