Ict Help Desk Manager

Job Context & Duties

Communicate with customers

Use ICT ticketing system

Provide ICT support

Create solutions to problems

Analyse staff capacity

Qualifications and experience required

The ability to carry out work efficiently and accurately, even under pressure

The ability to deal with a range of tasks at the same time

Experience of working effectively in a team

Experience of working effectively in an international or multi-cultural environment

Ability to work autonomously