Intern_ Returns And Claims Coordinator(Senai) Mercedes-Benz Malaysia Sdn. Bhd., Kuala Lumpur St[...]

TasksThis position supports the team lead in the operations of Customer and Vendor Returns and Claim Processes.
Processing the Returns and Claims related matters in an efficient and responsive manner.
Processing and validating claim returns from customers and redirecting investigations to the various departments based on the evidence provided for justifications of claim approvals/rejections.
Manage and control claims and returns inclusive of PSL, CORE.
Ensuring the processing and issuance of financial documents are accurate and valid according to the investigation findings from the evidence and task workflows.
Supports the SOC manager on the overall areas of Returns for the whole E2E supply chain.
Close coordination work with central governance and relevant stakeholders to achieve and maintain high service level to ensure customer satisfaction.
Have the knowledge and experience to operate returns in compliance with the customs laws & regulations.
Support the implementation of Free zone movement reporting to authorities including documentation of returns and claims.
Documenting and development of work instruction and workflows for the approved end-to-end processes for system and business processes along the relevant SCM E2E areas.
QualificationsRequirements
Minimum degree holder.
Supply Chain Management, Logistics would be an added advantage.
Proficiency in English language and computer literate.
Good interpersonal skills and ability to work as a team.#J-18808-Ljbffr