Job DescriptionYou will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration. You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.Programme/service supportReport promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.Be familiar with the emergency procedures for the test day venue.Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.Ensure all material is accounted for and handed over securely to the supervisor.Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.**Follow all relevant guidelines and policies in the areas of**: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.Additional duties in line with the role may be required.Customer supportEnsure special arrangements are provided as required.**Training and development**:Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.**Complete all mandatory training modules**: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.**Other important features or requirements of the job**:Some invigilators may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council. However, it is recommended that you wear soft comfortable shoes. Noisy shoes and distracting; jewellery are not permitted.RequirementMust be able to legally work in the country of appointment.Minimum B in English in high school examinationOREnglish language level of CEFR B1 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English PET, IELTS 5)OREnglish language level of CEFR B2 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English FCE, IELTS 6.5)You will be paid as per the terms and conditions of your contract.You may be required to work weekends (Saturdays and /or Sundays), public holidays, extended hours in the early morning or late evening, as this is when many examinations take place. You must have the flexibility to work beyond the prior agreed work schedule DBS checks or local equivalent required**Customer Service**: experience of responding to children/ young adults and parents' needs (as customers) in a professional manner, to a high level of quality.Awareness of safeguarding and promoting the welfare of children.Additional RequirementGenderMale & FemaleJob InformationIndustryEducationEmploymentContractPosition LevelStaff/OfficerWorking HourPART TIMELanguageEnglish, Melayu
