It Helpdesk

Client Background: Singapore based MNC
Location: Dataran Prima, Petaling Jaya
Headcount: 1
Tenure: Permanent
Remuneration: Basic Salary
Main Responsibilities:
· Perform desktop, printing and peripherals support
· 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues
· Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
· Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc.
· Manage email messaging configurations and troubleshooting issues for Outlook
· Manage desktop hardware troubleshooting and diagnosis
· Comprehensive documentation of all support calls.
· Knowledgeable on different IT Technologies where continuous learning in the work field is expected
· Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
· Perform administrative and other tasks as deemed necessary by the Help Desk Team Lead
· Adhoc duties as assigned
Requirements:
· Minimum Diploma in Computer Science, Information Technology or equivalent
· At least 3 years of working experience in related field
· Strong knowledge of LAN/WAN technologies such as TCP/IP networking
· Excellent interpersonal and communication skills