It Helpdesk

Job Responsibilities:
Providing technical support to customers – taking enquiries by phone and email
Troubleshoot, diagnose and resolve problems related to hardware, software and operating system
Asking questions about the problem and explaining possible solutions
Using automated diagnostic programs to solve problems
Utilize helpdesk software to log calls with descriptions of issues, progress and solutions
Assign fault & non-fault calls to relevant engineers to handle until issue resolve
Distribute documents such as checklist, configuration files and request forms to relevant people & prepare necessary reports

Job Requirements:
Minimum Diploma or Degree in Computer Science/Information Technology or equivalent
Working experience in helpdesk support, IT support or relevant
Hands on skills or knowledge in hardware, software, operating system, especially on Microsoft products

Possess Microsoft-certified desktop support or A+ is an advantage
Good spoken & written communication skills
Monday-Friday 9am-6pm, alternate Saturday 9am-1pm

Benefits:
Accessible by LRT and Rapid Bus
Medical insurance
EPF
Standby Allowances
Conducive & vibrant work environment

About our client
Our client is actively expanding IT solutions provider which services includes IT maintenance & support, data center consolidation, system virtualization and project management