Oversee the operational systems of the Digital Hub, including applications, systems, networks, telecommunications, and office automation services.
Design, architect, implement, and manage IT infrastructure solutions covering systems, storage, network, and telecommunications components, ensuring they meet business requirements and align with the Digital Hub's architecture and standards.
Design enterprise-wide solutions for systems, storage, virtualization, cloud computing, networking, and telecommunications to fulfill business requirements.
Define the requirements for IT infrastructure solutions and conduct a thorough evaluation to select the most suitable architecture, technologies, systems, storage, network, and telecommunications components and services that best align with these requirements.
Assess current and future capacity needs, and develop plans to support continuous growth and evolution.
Oversee operational support for IT services, ensuring that support provided aligns with agreed-upon SLAs.
Track and manage the resolution of security alerts and threats to the system.
Introduce process improvements or reengineering initiatives to enhance operations and support activities.
Ensure that support and operational activities are thoroughly documented.
Regularly review and improve standard operating procedures.
Collaborate with the vendor management team to ensure the timely provision of support and effective execution of change requests by vendors.
Ensure that all systems and applications in production have defined SLAs with the vendors.
Ensure business users are satisfied with the products and services provided.
Contribute to the development of the annual operational and budgetary plan for product support and maintenance.
Identify potential operational issues and propose corrective actions.
Support and lead team members and leaders as needed on technical matters.
Bring continuous improvement opportunities to the attention of management.
Requirements At least Bachelor Degree in Information Technology, Computer Science or any related field.
A minimum of 4 to 6 years experience in IT field.
Proven experience in designing and implementing IT infrastructure solutions.
Strong understanding of IT infrastructure components, including system, network, storage, virtualization, and cloud computing.
Strong organizational and documentation skills.
Excellent problem-solving skills and the ability to proactively identify operational issues and corrective actions.