It Support Desk

Job Description :
・Provide support as directed for IT infrastructure.・Resolve issues with IT systems within the office and manage escalations as required to 3rd tire teams.・Gathering and using customer details before evaluating and analysing the symptoms of the issue
Required work experience :
・Strong telephone skills in English and Japanese ・Solid customer service skills, detail-oriented, professional, responsible, and dependable.・Prefer to having IT knowledge.・Able to work 24 hours. (9:00 - 21:00 or 21:00 - 9:00) *Working days within 5 days per week