It Support

ESSENTIAL RESPONSIBILITIES: 1. Receives, responds to, troubleshoots, and corrects PC related technical problems from internal customers. 2. Tracks PC problems and resolves them in a prompt and courteous manner. 3. Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform. 4. Works on software installation, update, and configuration as directed by PC Coordinator(s). 5. Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process. 6. Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP) etc. 7. Works on the updating support information such as PC inventory, PC Loaners, IT assets etc. 8. Assists with training for new hires and internal customers. 9. Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems. 10. Other duties assigned.Bachelor's or Equivalent