It Support Specialist

It Support Specialist


It Support Specialist

Details of the offer

A leading national IT services company is currently recruiting for an IT Support Specialist to join their growing team.

The IT Support Specialist role is market-based sales and development position. The primary responsibilities of the role include:

- Managing recurring professional, managed and cloud service solutions.

- Presenting strategic and complex IT projects and procurement opportunities to prospects and existing clients. These sales are consultative to our prospects and customers and collaborative internally.

- Working closely with the local sales team and their customers to cross-sell services for the mutual benefit of each divison.

- Developing territory through business development initiatives and networking activities such as mixers and tradeshows etc.

Essential job functions are the following:

- Apply an in-depth understanding of all services, programs, and sales methodologies to address complex and strategic ACC, project and procurement opportunities.

- Work with regional engineering project resources, regional relationship management resources, sales and management resources to achieve and exceed quota.

- Work with local offices to cross-sell IT Services to their client and prospect base.

- Provide thorough and accurate insight into the financial results and forecasts of sales of strategic and complex ACC, project and procurement services.

- With support from marketing and channel strategy resources, present special programs to prospects and clients.

- Develop a deep understanding of how our services create value for customers.

- Develop a thorough understanding of technology services and trends.

- Key performance metrics include:

* Sales Activities.

* Managed Services Quota Attainment.

* Project Services Quota Attainment.

* Project Procurement Quota Attainment.

* Client Rentention.

Competencies (Knowledge, Skills and Abilities) need to be sucessful in the role as IT Support Specialist:

- Sales/business development experience, with a record of meeting and exceeding quota.

- High level of financial acumen, in order to have "business discussions with business people".

- Strong communication, presentation and listening skills.

- Ability to effectively deliver difficult messages while emphasizing postive, future-orientated prospectives.

- Technical aptitude, with the ability to appropriately apply technical service base to individual customer needs.

- Highly adaptable to changes in business direction, services, and a needs from a prospect, client and team perspective.

- Possess the ability to influence vs. control others.

- Successful track record of sales and relationship management with notable accomplishments.

- Strong analytical and strategical thinking skills.

- Ability to coordinate multiple sales activities.

- Exceptional interpersonal, oral and written communication skills.

- Exceptional planning, organisation and time-management skills; self-starter.

- High level of professionalism and integrity; good judgement.

- Good negotiating skills.

- Superior work ethic and high energy level.

- Ability to work with all levels of the organization.

- Computer skills (including Excel, World, SalesForce contact management).

Experience, Educational Requirements and Certifications:

- 3-5 years experience in the Managed IT Services, or IT Services industry.

- 4 year college-degree or equivalent, or relevant industry experience.

Source: Bebee2


  • Sales / Trade Representative - Sales


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