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Role

to provide support to end users on their mobile and desktop platforms

support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops, PC-COE, remote access, messaging, etc)

Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations

Monitor queues for ticket misroutes, unresolve, or those requiring deep investigations

Assist team with other duties required to maintain the call center operates smoothly

Source: Learn4Good

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