Sorry, the offer is not available,
but you can perform a new search or explore similar offers:

Juruteknik

Heating, ventilation, air conditioning and refrigeration engineering technicians aid in the design of devices which provide heating, ventilation, air conditi...


From Ai Rich Dynamic Enterprise - Selangor

Published 19 days ago

Pembantu Kedai Waffle @ Rawang

LOKASI- 1. ECO SHOP RAWANG2. SHOPLOT YAT FOONG JALAN BUNGA KERTAS RAWANG- MENJAGA KEBERSIHAN, MENYEDIAKAN MAKANAN DAN MINUMAN, MELAYAN PELANGAN, CASHIER- ADA...


From Wakaka - Selangor

Published 19 days ago

Officer, Quality Assurance

Job Req ID: 101951- Date: 28 Jul 2023- Department: Quality Assurance- Location: Klang, 10, 40150- Working Hours: Monday to Friday, Alternate Saturday (Regula...


From Top Glove - Selangor

Published 19 days ago

Draughtsman

WE WOULD LIKE TO INVITE PEOPLE JOIN US TO GROW THE COMPANY TOGETHERDiploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


From Clt Contract Sdn Bhd - Selangor

Published 19 days ago

J093279- Global Integration Layer (Associate Principal C6)

J093279- Global Integration Layer (Associate Principal C6)
Company:

Eteam Singapore


Details of the offer

Job Title: Global Integration Layer (Associate Principal)

Drive service delivery of Global Integration layer Domain (ESB and API GW) from Managed Services Provider and accountable as a platform owner to handle incident and problem management; corrective and preventive maintenance for System and related value chain in Digi. Ensure Managed Services partner perform production administration of procedures and safeguards of all Production systems. Eg. System level configuration, execute and ensure operation readiness and festive readiness for System related services & projects. Adhere to SOA governance, business and financial process through daily governance meeting.

Nature of Job : 3rd Party Contingent Worker
Duration (months) : 6 months & 6 months extendable
Division / Department : Technology Division / IT Dev Ops
Location
D'House – Lot 10, Subang Hi Tech, Shah Alam
Will report to :Head of Core IT

You are:

Build and maintain strategic partnership with vendor.
Drive and lead regular tactical & operational forums with respective vendors to escalate and address day to day challenges.
Customer service oriented mindset and able to associate impact of operational problem to customer experience.
Responsible to drive vendors to deliver new means of measurement units for KPI and SLA, benchmark vendor's performance as well as services performance. Improve in vendor's SRM performance via process, OLA, SLA improvement initiatives.
Strong governance and drive towards Managed Services Partner, ability to escalate when needed.
Like to explore new challenge, eager to learn, fast learner.
Improve and implement process, procedures and automation.
Continuous recommendation enhancement/improvement.
Team player, responsible, reliable, and take ownership until task are completed.
Basic understanding of the end to end value chain.
Adaptable to flexible working hours. Willing to work long hours and standby including festive and public holiday if required.
Comply to all the company SOPP.

Your Responsibilities:

Lead & Drive as Incident Manager based on assignments with joint governance of War Room Management
End to end Global Intergration layer Domain (ESB and API GW) accountability, oversee service delivery from Managed Services Partner to ensure stability, effective, efficient, availability, timely and quality of IT Services within your responsibility
24x7 Escalation OnCall, Lead and Drive Managed Services Partner to ensure

Critical incidents escalated is being attended promptly for quick service recovery and follow through any service issues with Root Cause Analysis until problem is permanently fixed
Proactive Daily Health Check, Preventive Actions and Problem handling to permanently fix and prevent faults in the systems from any service interruptions in a timely and efficient manner

End to end demand management and all changes on the production system such as any service request, new change and configuration is tested in test environment and have gone thru proper CAB approval and operationally ready before deploying in the production system and changes are carried out timeline and accurately by implementing proper quality control process and procedure. Review and approve technical design, FRS and CR as a Domain owner. Ensure design are adhere to technology roadmap.
Bridge stakeholders and partner in delivering the services as part of BAU.
Drive business/process simplification and operation efficiency
Lead or participate in group projects in the particular domain assigned overseeing Technical requirement and operational readiness
End to end capacity management is in place to monitor traffic growth either linear or exponential based on the market trend and consumer behavior and develop action plans to ensure the system is capable to handle the traffic increase
Deliver infra services on a timely basis with an acceptable quality and to an acceptable cost
Enforce IT & Security policies, procedures and process towards the Managed Services Provider to ensure compliance while ensuring the operation and maintenance is handled, efficiently without any incidences or repetition of incidences. As a Control owner, ensure accurate compliance based on on-going audit activities carried out by external and internal auditors quarterly
Continuously drive service improvement processes, procedures and controls for Effective and Efficient operations, and ensure the teams to comply with standards, guidelines and best practices.
Continuously instill the exploration mindset to drive transformation and IT Capability Uplift jointly with Manage Service Provider

Your Merits:

Minimum 8-10 years working experience in the related field is required for this position
Basic knowledge in system administration (configuration, production activity, etc) related to relevant fields
Good understanding of ESB architecture, technology and industrial best practices.
Understand and comply with the company Standard Operating Procedures & Policies
Candidate must possess at least a Degree holder in EE, Telecommunication or Computer Science
Good communication, presentation and report writing skills
Project management experience would be an added advantage
For this role it is important for you to constantly have a customer mindset i.e. able to think and react in ways that will be beneficial or cause least disruption to our customers
You must be able to make sure resources are always available within your team to react to any issue at hand, and you must have the foresight in anticipating this.
You will need to be someone who has solid experience in managing ISIT Infrastructure
You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
You have the mindset to 'take the lead' and deliver on the mandate
Technology Acumen: Understanding how the technical infrastructure supports the business
Strong track record of technology delivery
Demonstrated success in creating a delivery organization using relevant tools and processes
Good understanding of maintenance methods and processes
Proven leadership and management skills
Strong Leadership/ Team Building/ Decision Making attribute

Name
Nric No

Contact number

Division
Technology

Department
IT Development & Operations
Section
Core IT Services

Sub-Section
Core IT

Location
Digi HQ

Position
Associate Principal- C6
Tenure
12 Months

Reporting to
Yeow Boon Ping
Staff on maternity

Dates on maternity leave

Salary
RM 10,000- 12,000

Allowances
Agency

Staff ID
Yes

Email address
Yes

Laptop Request
Yes
Cost Centre
Client.26325

Commencement Date
ASAP

End Date

Headcount
JR Number
J093279- Global Integration Layer


Source: Bebee2

Requirements


Knowledges:
J093279- Global Integration Layer (Associate Principal C6)
Company:

Eteam Singapore


Built at: 2024-03-29T05:49:44.634Z