Position: Community Lead
Goals and Objectives
Illustrate WeWork's core values and strive to achieve our mission. Support the Community Management team to achieve the following:
Creating a welcoming and collaborative community environment through a world-class member experience;
Ensuring the building is fully operational and processes are running smoothly;
Driving growth and promotion of WeWork-provided service offerings;
Working with your Community Manager and Directors to support the wider Community team and cross-functional teams.
Duties and Responsibilities
Greeting & Point of Contact
Be the first and last point of contact in your building by:
Covering the front desk during business hours;
Greeting and checking in members' guests;
Greeting and managing guests who come in for tours, tracking walk-ins, scheduling tours and sending confirmation emails;
Managing visiting members' experience in your building;
Preparing and distributing promotional materials to guests and potential members;
Answering "walk-up" questions from members and guests or referring inquirer to additional resources.
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Membership Management
Work on community initiatives designed to develop connections between members, including member introductions, support during events, and both email and print communications;
Build relationships with our members throughout their journey including member check-ins, identifying potential growth areas and solutions, and renewal options;
Solve member-related issues in a timely and professional manner;
Monitor member satisfaction and address feedback accordingly;
Work with your team to achieve and maintain high satisfaction levels, measured through a Net Promoter Score.
Events & Community Management
Assist with internal and external events including handling and qualifying inquiries;
Work with your team to manage event logistics from start to finish, ensuring satisfaction from stakeholders.
Building Operations and Management
Assist with move-ins and move-outs; prepare and distribute member welcome packets;
Assist with building operations and maintenance to ensure highest level of member experience
Fielding and assigning requests submitted through Salesforce Service Cloud;
Manage keycard activations ;
Ensuring the building is clean and well kept including coordination with external cleaning and maintenance vendors;
Manage inventory levels of consumables and office supplies including timely orders;
Submit building expense receipts to the Community Manager
Mail and Package responsibilities as needed;
Monitor inventory levels of consumables and general office supplies.
Manage and maintain the building's Future of Workspace (COVID-preparedness) plan;
Escalate issues to the Community Manager in a timely manner.
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Experience and Requirements
College graduate with a four-year degree preferred, but not required;
Customer service and sales experience a plus;
Must have strong verbal and written communication skills;
Exceptional organizational and multitasking skills;
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy;
Passionate about people and entrepreneurial communities;
Passion and understanding for WeWork's mission and values;
Proficient in basic computer skills.
Upholds a positive mindset and able to adapt to changes
WeWork will not cover the cost of relocation for this position. Should your application be successful, you would be responsible for your own relocation expenses.
