Lims Consultant

LIMS Consultant
Location :Malaysia – Selangor

Job Description

Position Summary:

To provide clients with a high quality Informatics product, using total project lifecycle management. This includes direct client liaison, providing requirements analysis, solution configuration and documentation of client systems to effectively implementing the systems, undertaking customizations, training users and providing ongoing support and maintenance.
Key Responsibilities:

Actively participate in the delivery and implementation of Informatics products and services by understanding customer requirements and demands and thoroughly investigating technical issues to ensure successful resolution.
Communicate effectively between customers, consultants, partners and the Services Management in a timely manner.
On time delivery against project and technical support plans ensuring customer satisfaction.
Troubleshoot problems with Informatics software and solutions, reproduce difficult issues and develop workarounds and solutions where appropriate, sharing findings with internal colleagues.
Work with other consultants to develop skills to lead project deliverables
Attain technical knowledge to deliver standard and customized training courses to customers, and staff.
Requirements analysis and documentation.
System design and documentation.
System configuration.
Testing and validation of configured systems.
Product/client support, both remotely by phone and email as well as on-site as and when required.
System training for users.
Maintain product and industry knowledge.

Minimum Requirements/Qualifications:

Knowledge of the pharmaceutical and life science industries
Understanding of the use of IT within the laboratory environment
Computer programming skills
Understanding of Computer System Validation processes

Strong customer focus.
Ability to work to set deadlines.
Able to work as part of a team and be self-motivated.
Available to travel up to 50% of your working time over any one year period..

Other Job Requirements:

Experienced in Laboratory Informatics, for example inLIMS (preferred)
ELN
SDMS
Instrument Integration

Project Management experience