At DB Schenker, you are part of a global logistics network that connects the world.
A network that allows you to shape your career by encouraging you to contribute and truly make a difference.
With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.
Together as one team, we are Here to move.This position is responsible for leading a team of operators and customer service staff in handling customer orders, shipments, information, and services along the process of incoming, storing, inventory management, value-added, pick & pack, distribution, and performance tracking.
This encompasses the point of project development, implementation, operations kick-off, to service review, ensuring smooth and efficient operations in all logistics processes and distribution networks for assigned customers, 24 hours a day, 365 days a year.Lead a team to manage daily logistics operations and distribution systems focusing on people, process, system, service quality, resources optimization, cost management, and related planning.
Maintain good liaison with governmental departments or related organizations regarding import/export/re-export rules and regulations, ensuring all parties within the Company are well informed of documentation, restrictions, and transportation modes.
Manage and ensure that all incoming and outgoing orders, data, information, shipments, and paperwork are accurately received, put-away, updated, manipulated, and transferred to the designated location in a timely manner and in good condition upon receipt at the Logistics Center.
Ensure all goods in the warehouse are properly collected, received, handled, accurately sorted, identified, value-added, transferred, and dispatched; goods/order information capture is fully performed accurately and timely as per agreed SOP and KPI.
Develop a robust sub-contract management system and establish harmonious relationships with subcontractors.
Track and ensure that irregularities or non-conformance shipments returning to/from customers, express companies, forwarders, suppliers, or other subcontractors are handled properly and timely.
Lead and develop a teamwork culture, motivate team spirit, and maintain high morale of staff to increase productivity while maintaining good communication with all levels, peer groups, and external customers.
Constantly seek improvement opportunities along the value chain to streamline and re-engineer processes to achieve or exceed service standards or targets.
Enforce security and work safety measures and controls in the Logistics Center and distribution network.
Monitor departmental budgetary control and resource allocation, ensuring optimal utilization of facilities, system applications, personnel, and related data.
Add value to all services in conjunction with established performance standards and measurements in cost-saving and cost-effectiveness.
Collaborate with management and the Account Team to review performance, business opportunities, complaints/claims, feedback from internal and external customers, and identify solutions for continuous improvement and error prevention.
Analyze reports on operational performance and field discrepancies; propose plans or ideas for operation and process improvement to superiors.
Provide on-the-job training to staff to improve work performance and productivity; deploy and complete special assignments as instructed by the Logistics Manager/General Manager.
Minimum Requirements:
Minimum Diploma/Degree Holder in supply chain management, logistics, or business administration.
Minimum eight (8) years of experience in logistics or supply chain management with supervision or management experience in logistics or related fields.
Knowledge of warehouse management systems, warehouse functions, warehouse layout, international logistics, transportation, customs, or trade department/function.
To be considered for this position, you must have valid rights to work and live in Malaysia.#J-18808-Ljbffr