Do you want to be a part of H&M’s digital growth adventure where your actions create results? We want to build a strong team that is dynamic and driven, where they will secure our omni customer experience, fulfilling our vision to make it possible for everyone to look and feel good!
As System Superuser, you are a part of the Logistics/Distribution Centre team that services the Southeast Asia, Hong Kong, Taiwan & Macau Online Sales Organisation. You have a genuine enthusiasm for all things IT related, embracing challenges and with a passion for problem solving. You are responsible for a well-functioning warehouse management system, SAP, in cooperation with SSI Schafer and our new and advanced automation equipment. You deliver a cost efficient and high-quality service to our customers through strategic problem solving and communication. You embrace our company values, leadership expectations and are driven by a will to make a difference.
Key responsibilities
- Responsible to ensure operations of the three areas of H&M’s Online 3PL facility are executed properly (inbound -- where the goods are received, quality controlled, unpacked and put away; outbound – where customer orders are picked, packed and shipped; and returns processing)
- Follow-up and analyse your department KPI’s, in all relevant areas such as quality, efficiency and profitability according to the budget
- Coordinates procedures together with Online Distribution Center Manager and assists in ensuring they are carried out properly with the 3PL provider
- Handles incidents, manages change requests and conducts acceptance testing on 3PL procedure modifications
- Ensures that all IT related security procedures and system updates and maintenance are being managed and followed alongside our sustainability commitments
- Supports and educates 3PL users in the H&M routines and best practices by giving on-site training if needed
- Informs all end users about any new releases and changes in functionality or procedures
- Ensures all routines and best practices are followed up
- Performs user level administrative work regarding the system
- Ensure a qualitative communication with the sales organization, the logistics organization, the stakeholders and with carriers/forwarders
- Maintain close communication with third party warehouse operational management
- Ensure interaction and teamwork across H&M business functions in order to improve and develop the best possible online service
We believe that as a successful Superuser:
- You have at least 2 years’ experience working with multiple IT systems
- You are familiar with SAP, Warehouse Management System and Transport Management System
- You are organised, detail oriented and have good time management skills
- You take initiative by seeking proactive solutions to problems
- You have the ability to think independently, solve problems, recommend solutions and propose new procedures
- You are motivated by customer satisfaction and logistics flow
- You are fluent in English with strong communication skills
- You are flexible and understand that irregular working hours is required due to the operation hours
- You are fit for a fast paced, high pressure and deadline sensitive environment
More information:
This is a full-time position based at our Distribution Centre located in the Johor Free Trade Zone. You will report directly to the Distribution Centre Manager.
What do we offer at H&M
The H&M group is one of the biggest fashion companies in the world. When you begin a career with us, there’s no limit to where it can take you. When you work with us you will be a part of a company where sustainability and responsible innovation are essential parts of the business.
Apply Now!
