Position: Loyalty Program Administration Officer.Salary: RM 2500-3000.Job location: Jalan 204, Section 51, Petaling Jaya. Our client is a premier loyalty promotion and fulfillment management companies in Malaysia. Their clientele have grown and diversified in the last decade, from initial mainly commercial banks and financial institutions to telecommunication, petroleum and MNCs. Under their loyalty reward programs, they have collaborated with top local and international brands to deliver attractive rewards for the member customers. Currently they are seeking to recruit two additional persons to join their existing customer service team that will be based at corporate office in Section 51, Petaling Jaya. This is a full time permanent position with working hours from 9.00am-6.00 pm Monday to Friday.About the job As the Loyalty Program Administration Officer, you will be managing customer care for their various loyalty programs within mainly in the banking and financial institutions and other major corporate entities. This role is primarily responsible for supporting and administering the loyalty programs of these various business entities in Malaysia. This position is fast paced. As the Loyalty Program Administration Officer, you will be managing customers' portfolio entitlements and rewards within their loyalty program. Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers. Candidate Profile We are looking for female candidates to assume this customer-focus role. She must ideally possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous to take up this role. Ideally we are looking for candidates who have proven loyalty program experience preferably in banking/financial institution environment. To be considered for this role, candidates must have some work experience in jobs related to customer customer service, tele-marketing, call centre or similar role. Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy. She must be computer literate with ability to use MS Office and internet applications skills.
