Bring your career aspirations to life with AIA!To support the First Line of Defense within the Agency Distribution channel to uphold the Business Quality of Agency Force, through constant monitoring, effective communication with stakeholders and development of new market intelligence and strategic initiatives for continuous improvementBusiness Quality Framework & Management ReportingTo initiate and engage discussion(s) with agent(s)/Leader(s) and/or DOA/SDOA/CAOs, upon detection of unusual sales pattern and behavior to gather more information for further assessment and to provide advice to the agent and agency leaders for continuous learning and improvement in their overall sales performance and business quality.To propose and issue reprimand letter(s) and/or to escalate issue to the Fraud Investigation / Compliance Department, where necessary (for suspicious Fraud / AMLCFT related cases), under discretion of the Head of ABDQ.To identify root cause after assessment/investigation is carried out on a particular complaint or issue and to propose corrective action (where necessary) after assessment or investigation is carried out with reference to the Reprimand Guideline, and;-To propose/provide long term solution as a preventive action and continuous improvement in the long run based on the root cause identified following post-assessment / investigation of a complaint or agency related issue carried out with reference to the Business Quality and Governance Framework.Predictive Modelling & MonitoringTo monitor, detect, assess/investigate and report abnormal trends found in the PMT portfolio review, product profile, policy status, batch terminations, reduced sum insured, duplicate addresses, based on the PMT Dashboard with 16 risk indicators, with reference to SOP of PMM unit and Business Quality and Governance Framework.To enforce PMT assessment, including interview, consultation and statement takings (where necessary) from selected PMT outliers and/or to engage the Director of Agency (DOA) or Senior Director of Agency (SDOA) to get clarification or written clarification, to complete the assessment /investigation.Mystery Shopping & Market Surveillance InitiativeAs the Project Manager to coordinate and spearhead the working committee on scope and operational specifications to ensure execution of AIA Mystery Shopping project, Agency Engagement Surveys and other Market Surveillance Initiative. To plan and review market research plan for mystery shopping, market survey and intelligence and to engage and update committee members inclusive of representative from Sales Compliance, Legal, Marketing, and Operations for review.To provide guidance and advice to the vendor in training the shoppers (pertaining to questions raised by shoppers’ and to supplement information required by shoppers).Minimum Job Requirements:Master’s Degree or higher in Actuarial Science, Insurance, Accounting or other related discipline -or- Degree/Diploma with at least 7 years of experience in the insurance industry with related experience.Minimum 7 years working experience in the insurance industry; with good understanding and experience in Life Insurance product, operation, sales compliance, distribution channel, regulatory and internal requirement on ethical sales practices.Acquired Intermediary Investigation, and/or Audit and Management skills and experience within the Insurance and Banking Industry.ÂProficient in English with strong communication, interpersonal and presentation skills..Proficient in Microsoft Words, Excel, and PowerPoint.Able to utilize Tableau Software is an advantage.Build a career with us as we help our customers and the community live healthier, longer, better lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
