This job is about overseeing branch operations and enhancing customer service through technology and training.
You might like this job because it involves improving customer experience and implementing new technology.
ResponsibilitiesPlan, propose, implement, and coordinate on system development and enhancement.
Act as the main PIC in Customer Satisfaction Survey & Mystery Shopper Program to improve the overall customer experience.
Explore the latest technology for branch operation cost & process improvement.
Set up the overall region training framework and plan yearly training to achieve the company objective in improving customer service level and sales performance.
Adopt e-learning approach and e-assessment to effectively improve product knowledge, SOP, and guidelines.
Job RequirementsDiploma or Degree with a minimum of 3 years working experience, preferably in Banking/Financial Industry.
Exposure in Branch Development functions and activities.
Good management, communication, and analytical skills.
Understanding of managerial accounting and strong people management skills.
SkillsOperations
Strategic Planning
Business Strategies
Company BenefitsFor Permanent Employees
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China.
The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for the purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on 'Customer Satisfaction' and we strive to make a positive contribution to our customer's lifestyles.
AEON Credit has more than 60 branches in East and West Malaysia.
In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr