Job Description
AirAsia Duty Free: Following the vision of AirAsia.com in becoming a lifestyle Super App, airasia duty free is an online travel retail platform that envisions redefining the duty-free, travel retail and overseas products’ shopping experiences. The platform enables travellers and non-travellers across ASEAN to choose from a bouquet of products across multiple categories such as Beauty, Fashion, Electronic & Gadgets, Health & Wellness, Kids products, Confectioneries and exclusive AirAsia merchandise.
By leveraging the AirAsia network that spans over 130 destinations across ASEAN with core principles of efficiency and simplicity; airasia duty free endeavours to create value for its customers by bringing to them products at prices they can’t get anywhere else across the network. Alongwith delivering in-flight, prebook to seat, and at the airport, airasia duty free now also delivers at home. With a key focus on customer delight airasia duty free strives to stay true to its three key pillars - offering quality authentic products, affordable at unbeatable prices, delivered across in-flight, at the airport and at home.
With the rapid expansion of the platform across Asean countries, we are looking for ambitious and innovative team players to join our exciting journey, to make a difference in travel-tech and eCommerce.
Position: Manager, Buying & Category Management, AirAsia Duty Free
Functional Responsibility:
Reporting to the Senior Manager of Buying & Category Management, this person will first be independently accountable for managing the line-up and revenue for dedicated portfolio in AirAsia Duty Free business (Cosmetics & Skincare, Fragrance, Fashion & Accessories) at the Regional level.
Accountable for the Gross Market Value (GMV) of the aforementioned categories for AirAsia Duty Free
Manage dedicated key retailer merchants to ensure the success for strategic key merchants for the category, maintain a strong partnership relationship with key accounts.
Manage the buying and merchant/vendor relationship at a day to day level including identifying trending products / SKUs from the merchant / vendors and devise campaigns together with Marketing team and merchant partners to drive category GMV growth
Liaise with merchants/vendors on new product listings discussion for each month, promotions and advertising opportunities.
Responsible for coordinating sales revenue and campaign management between AirAsia.com group with local markets that AirAsia Duty Free is operating in (MY, PH, TH, ID etc.)
Coordinate with suppliers and customer happiness team to manage and resolve product related customer complaints
Identify industry and product trends and work together with Centralized Sourcing team to bring in and onboard new merchants
Manage stock on hand levels and inventory for owned inventory across sales channels together with Demand Planners
Role Responsibility:
Strengthen AirAsia brand image and customer advocacy
Promote AirAsia’s culture within the organization
Ensure transparency and promote good governance
Role Requirements:
5+ years of working experience preferably in e-Commerce category management, marketing, or buying / merchandising.
Experience in E-Commerce is an added advantage
Education: A minimum of Bachelor's/Master’s Degree(s) in related field
Agile all-rounder - good business acumen, ability to work with ambiguity, adaptable and agile to strategy and directional changes and continue to drive results
Results-driven team player, willing to learn
Demonstrate understanding of data and analytical skills
**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.
