Position: Manager, Cash Processing UK & Toronto
Location: Not Specified
What is the opportunity?
RBC Investor & Treasury Services Malaysia is a center of operational excellence supporting 10 countries across three geographical time zones. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.
You will be responsible for the day to day operations of Cash Inquiry, Claims & Investigation. The outstanding items is to be kept at minimum level to ensure accurate data is being maintained. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mindset. You will be responsible to define an appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Change programs to support group's initiative as well as assist with Internal and External Audit and Regulatory requirements.
Region supporting: Toronto (Tor)
Working hours (shift): 8:00PM - 5:00AM / 9:00PM - 6:00AM
What will you do?
Lead employees using performance management tools and experience, manage capacity planning, manage new staff on-boarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.
Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies. Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented. Ensure team's adherence to all regulations, policies and procedures.
Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight
Ensure team processes all payments and related cash instructions and standard operating procedures are correctly followed through. All errors and claims are resolved, continuously review the performance of the team and ensure KPI targets are met. Report, escalate and ensure aged items closed or appropriately tracked until resolution with best practices and effective management of escalation.
Point of escalation for the team, to manage critical queries and to solve complex issues by engaging the appropriate parties e.g. Network Management, Business Lines, Service Assurance, IT, etc. Accountable for the identification and escalation process, which may represent a financial or reputational risk to the business or clients.
Ensure to provide direct support and value to the business through initiatives that result in greater effectiveness and efficiency.
To provide senior management coverage in the absence of the Senior Managers or Head of Department.
Produce and maintain statistical information, preparation of reports and analysis for decision making.
What do you need to succeed?
5 to 8 years of Cash and Custody Operations experience in middle / back office, with detailed knowledge of SWIFT, cash products, market specifications and payment schemes/systems.
Extensive operational knowledge / experience in Transaction Management, Corporate Actions, Foreign Exchange, Cash Payments, Shareholder Services, Fund Accounting or equivalent. Acquainted with end to end know-how within Investment / Global Markets / Securities or Custody operations.
Superior communication, presentation, negotiation, interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.
Track record of developing and implementing innovation and change with strong business acumen and profit orientation.
Strong talent management and leadership capabilities. Well-developed organisational and administrative skills. Risk management and mitigation focus.
Systems / applications knowledge; MILVUS, FOCUS, HIPORT, CLS.
Experience in change management programs
Advanced knowledge of securities industry and cash markets
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
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