What is the opportunity?
Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographic time zones. The country employs a global operating model to maximize efficiencies across time zones and supports a 24/7 operations.
As a Manager, TLM, Manages the TLM Support Helpdesk and provides support to other areas of Client Operations (Operational Control/Global Reconciliations) to assess research, analyze and document business needs related to TLM (Transaction Lifecycle Management) application in order to resolve issues and improve processes by recommending business solutions that meet sponsor/stakeholder needs.
You will be supportingmultiple regions. Working hours would be between (12pm to 9pm)however, working hours might change due to business needs.
What will you do?
Lead employees using performance management , manage capacity planning , new staff on boarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures. Ensures all queries to TLM Support arrive via SM9 ticket and resolved on with high standards and on a timely manner. Provides support in the area of Global Reconciliations when related to TLM.
Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented
Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight
Take charge and be accountable for the planning process of projects. Contributes to review of SLA’s and Business Continuity documents.
Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.
What do you need to succeed?
Must-have
5-8 years of financial services industry experience in an operations environment and strong people management skill.
Experience in managing reconciliations functions – Custody and Banking / Funding knowledge in operations / back office, detailed knowledge of TLM application, reconciliations platforms – Examples; TLM, DUCO and Intellimatch.
Competent in MS Excel, PowerPoint and Visio (essential) & Competent in MS Access DB (preferred)
Nice-to-have
Relevant tertiary education
Willingness to take on new challenges, confident and self-motivated
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .
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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
JOB SUMMARY
City:Cyberjaya
Address:Wisma RBC
Work Hours/Week:40
Work Environment:Office
Employment Type:Contract
Career Level:People Manager
Pay Type:Monthly
Required Travel (%):26-50
Exempt/Non-Exempt:N/A
People Manager:Yes
Application Deadline:03/19/2021
Req ID:329916
Ad Code(s):
