Mandarin Customer Care - Team Leader (Urgently

*- Manage contact centre day-to-day operations, ensuring smooth operations- Lead and engage your team by creating a service culture and strive to exceed customer expectations.- Supervise and manage team to achieve the SLA and KPIs.- Monitor team performance on productivity and quality through regular audits.- Provide regular coaching sessions to continually drive team and individual performance.- Monitor performance real-time and deploy resources accordingly- Investigate, handle and resolve escalated cases from team members.- Execute new workflows, improvement initiatives and changes- Ensure close and clear communications to team members and gather team members' feedback for improvements- Prepare reports on team and contact centre performance metrics- Perform any other duties as reasonably assigned by the management.Additional Benefits- Training Provided- Shift Allowance- Language AllowanceAdditional BenefitsEPF / SOCSO / PCB,Allowance Provided,Training Provided,Annual Leave,Medical Insurance,Overtime Pay**Job Type**: ContractContract length: 12 months**Salary**: RM2,800.00 - RM3,500.00 per monthSchedule:- Afternoon shift- Day shift- Night shiftSupplemental Pay:- Performance bonusAbility to commute/relocate:- Ipoh: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- English (preferred)