Overview To act as main contact for Customers and Sales Personnel for order and delivery enquiry. This position is also acting as internal support for coordinating the whole sales and delivery process, from receiving orders from Customers, keying in orders into System, issue Sales order to Production and follow up arrangement for delivery. Main Duties: 1. Attend to customers enquiry and complaints 2. To issue Sales Orders within 24 hours upon receipt of Purchase Orders from Customer/ Sales Manager 3. To confirm selling price and payment terms before issuing of sales orders 4. Liaising with Customers and Sales Personnel on order receiving, delivery and other enquiries 5. Liaising with Sales Planner on order delivery schedule and backlog 6. Upon receiving of order, check stock status and confirm with Warehouse 7. To issue Invoice upon stock in for delivery purposes 8. Monitor Steel Pallet Movement and arrange returned steel pallet collection from customers. 9. Confirming delivery dates with Sales and Customers 10. Highlight to Management on critical order and customer complaints 11. Attend and reply enquiry by customers and Sales/ Management Team in Whatsapp Group Chat. 12. Help Finance to follow up payment matters when required 13. Review Daily Outstanding Orders with Sales Planner 14. To monitor movement of lorries via GPS 15. Prepare Daily Total Sales report and outstanding order report 16. Help in Marketing Activities Other Duties: Any other duties that may be assigned by the Management from time to time. Qualification Minimum Diploma / Degree Holder in Business Management or equivalent Must have at least 3 years experience as Customer Service for Corporate Sales Able to attend and response to Customer enquiries in a fast manner Able to work under pressure and stay long hours when necessary Ability to speak MANDARIN IS A MUST Those who can start work immediately will be given preferenceKhian3's Corporate Mission We are committed to both product and service excellence while also continually improve our quality management system. This will empower us with the ability to meet stringent customer requirement, and to ensure customer satisfaction. Khian3's Corporate Vision To Provide environmentally friendly / green product To create awareness of saving the environment Continue to improve our products quality in order to meet he customer satisfaction. Customer Our aim is to meet the needs of our customer by providing extraordinary service from planning to execution and to after-sales services. We believe in building a long term and strong with all our customer by creating value and satisfaction. We currently servicing customer from across the globe in the building, refurbishment, interior design, corporate imaging, signage and transportation industries. Let us, KHIAN3 Industries Sdn Bhd provide solution for your needs and requirement.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
