"Job Description
The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations
- Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Responsibilities:Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operationsConduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.Analyze Operations information and make evaluative judgements to solve problemsResponsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established proceduresIdentify hiring needs to ensure adequate staffingServe as a backup for manager, as neededHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Ability to manage teams.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:2-5 years of related business experience including at least one-year supervisory experienceProficient in Microsoft OfficeProactive leadership and motivational skillsProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Review and disposition of alert triggers based on investigation results; investigations could involve document/ call reviews, analyze client behaviors based on client KYC, account info, customer surveys etc.Work closely with In-Country Business to migrate Country Sales Surveillance Process to KLCSC HubBackup team lead to manage surveillance review and take care of compliance related mattersWork closely with technology teams in standardizing and improving review processDocument exception findings, tracking of corrective actions and its completion at individual alert level and at review levelPrepare trend analysis and surveillance reports for management reportingProvide feedback and coaching on correct phone sales process to Sales RepresentativesProvide feedback and coaching to Sales Surveillance ExecutivesProvide consultations to other internal departments on sales process and branch operational mattersReport and document the Quality of Work report of Sales RepresentativesContinuously seek process improvement to enhance efficiency of the surveillance monitoring process, and to address process/ compliance gapsReview and update of policies and unit proceduresImplementation of processes and procedures on compliance mattersAdditional requirements:Good knowledge of English and high standard of written and oral communication skills.Strong analytical skills and attention to detailDetailed oriented, self-motivated, and able to handle multiple projects/tasks.Demonstrated initiative and creativity in problem solvingOrganized, disciplined and highly responsiblePresentation skills and ability to build strong arguments to justify his/her decisionDemonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)Good understanding of Microsoft Office (Word, Excel, etc.)Experience:Minimum 3 years of experience in Investment and Insurance sales surveillance or compliance or quality control or audit or fraud unit within financial institution experience requiredSubject Matter Expert for multiple retail bank products in the analysis of alerts and investigation of transactional activities to detect any suspicions of Investment and Insurance financial activityGood understanding of local sales advisory regulationsManagerial or manager backup experience preferredQualifications:Education level: Bachelor degree or equivalentPreferred: Excellent domain knowledge in retail banking Investment and Insurance productsPreferred: Project and change management basic experience-------------------------------------------------Grade :All Job Level
- All Job FunctionsAll Job Level
- All Job Functions
- MY------------------------------------------------------Time Type :Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.Citigroup Inc. and its subsidiaries (""Citiâ€) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity.To view the ""EEO is the Law"" poster. To view the EEO is the Law Supplement.To view the EEO Policy Statement.To view the Pay Transparency Posting."
