MySQL Renewal Sales Representative-20000I7F Applicants are required to read, write, and speak the following languages: English
Preferred Qualifications
MySQL is the world's most popular open source database
software. Many of the world's largest organizations, including Facebook,
Alcatel, The Associated Press, Suzuki and NASA rely on MySQL for their
critical business applications.
As a member of the
MySQL Renewal Sales Organization, you will be responsible for driving maximum
adoption and subscription utilization across your customer base to ultimately
drive and book renewals. You will engage your assigned book of business – a
set of subscription customers in a range of contract values and industries - to facilitate and motivate the installation and utilization of the MySQL
Enterprise solutions, as well as ensure customer awareness and understanding
of applicable elements of the Support Portfolio. You will be responsible for
renewing subscription contracts to preserve revenue from your book of
business. You will also educate customers on business practices and any
associated contractual implications. You will work closely with your new
business counterparts to identify and transfer expansion opportunities in
your account base. You will be expected to accurately forecast business
targets and opportunities in assigned accounts.
Strong communications skills required. Excellent
customer service skills on phone and email as well as some face to face
engagement. Works independently within defined policies and procedures.
Strong attention to detail, organizational skills, and analytical skills.
Preferred qualifications: 3-5 years relevant experience in customer service
and/or sales, and BA/BS degree preferred. Requires ability to gain acceptance
of others in challenging situations. Strong problem-solving skills.
Demonstrated leadership skills.
The primary focus of
the Support Renewal Representative is to act as a customer liaison for all
Premier Support Service’s questions and order quoting and processing. Working
in a phone and email system taking the next request as they come in from any
Oracle customer regardless of the size. Support Renewal Reps are responsible
for ensuring customer’s questions are answered and PO are received and
processed for all support renewals. Support Renewal Reps are responsible
for driving online quoting and PO acceptance on line by customers as well as
driving auto renewal and other customer automation.
Detailed Description and Job Requirements
Drive the renewal of Oracle's contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
Job
: Sales
Travel
: Yes, 25 % of the Time
Location
: MY-MY,Malaysia-Kuala Lumpur
Job Type
: Regular Employee Hire
Organization
: Oracle
